Twint Dossier

Anzahl Kunden

November 2021: 4 Millionen Active Users, 200 Millionen Transaktionen von Nov 20 – Nov 21 (Quelle: Twint Linkedin)
April 2021: 3.5 Millionen (Quelle: UBS Twint App Verlosung)
Dezember 2020: 3 Millionen
Während der Corona-Zeit hat sich die Wachstumsrate von Twint verdoppelt.
Oktober 2019: 1.6 Millionen
November 2018: 1 Million
August 2017: Twint hat 500’000 NutzerInnen

Feature Update

November 2021:Launch von Twint Super Deals

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Revolut Dossier

Number of customers

November 2021: 16M customers globally, 4M customers in UK (Source: The Guardian).
November 2021: More financial figures about Revolut
February 2021: 15M retail customers
December 2020: 14.5M retail customers, 0.5M business customers
January 2020: Revolut has 12M customers (in FY 2020). The bank is behind an estimated growth in customer by Statistica that assumed an estimated growth at 16.45M customers for FY 2020.

Feature Update

Update to date facts (February 2021) about Revolut

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Global Neobanking Dossier

Major trends in Neobanking at beginning of 2021:

  • The global neobank market 2020: From 100 to 300 neobanks in 3 years (2017 to 2020). Makes a new neobank every week.
  • US-based neobank Chime tops the global valuation list with a price-tag of $14.5bn, while Brazil’s Nubank tops the leaderboard for the most customers, claiming to have 30m users.
  • 2021 will potentially be the first neobank IPO year, starting with South Corea’s Kakao Bank that has attracted $2.5bn in investment to date.
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Download Research on New Value Propositions in Messaging Apps

Welcome to the site of messaging! If you are a Product Manager for a messaging tool or are just very much interested in mobile messaging, then you should read my master thesis about messaging (global user behaviour and new technologies in messaging apps).

Consumer Acceptance of New Technology Possibilities In Mobile Messaging Apps (MMA) To Approximate What Will Be Next Regarding Value Propositions In Mobile Messaging Apps

The 6 Segments Model For Messaging Apps And Its User Long Tail

Please participate in this international survey: ‘What would be the ideal messenger for you?’. The findings (activitiy and preference rankings) will be shared with participants.

Where is currently the hightest growth potential in mobile messaging apps?
In all messaging app segments is still high growth evident. Beside the Top10 players, special interest messaging solutions which focus on end-to-end messaging encryption and privacy features are currently strongly gaining new users. Solutions like (secure) or (privacy) are examples for this newest market development.

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Facebook Buys WhatsApp For US$ 19B – Paying A Premium For Taking Control Over Global Messaging And Future mCommerce

It is happening like the economics books stimpulate: After a cycle of (user) hypergrowth follows a cycle of acquisitions and consolidation. With this acquisition on 19th February 2014, Mark Zuckerberg ultimately made sure about 3 things: 1) there won’t be any new ‘Facebook’ from a competitor in the near future, 2) his empire will be a strong player in the increasingly growing global mCommerce and 3) his empire will still exist within the next 8 years. – Consider WhatsApp, a clear threat to Facebook, just needed 4.5 years to come to this point. Another 2 years and WhatsApp would have 1B users. When new technologies and platforms (mobile) evolve, things can happen disruptingly fast.

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What Different Cultures Do Most And Least in Mobile Messaging Apps

The following results are based on 250 survey participants from 4 cultures, answering each 40 questions about their mobile messaging app (MMA) behaviour from November 2013 to January 2014. The results can be seen as a hint to potential existing tendencies in the field of mobile messaging apps and should be verified by further research.

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Messaging Apps 2013 in Review –
The Year of Growth Explosion and Leader Separation

In the past 6 months, WhatsApp and Line have been growing fastest – WhatsApp with 25M monthly active user per month (MAU), and LINE with 25M registered users per month. Read the messaging app essentials 2013/14 incl. the 6 segmentation models for messaging apps in below summary, which is partly the result of my messaging consumer research. More facts to follow soon.

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Messaging: WhatsApp flying off; New Feature Survey; Rise of Super Communicators

Plus: Read why WeChat is currently the most sophisticated and intimate mobile social network. And get to know the new breed of young digital Super Communicators.

Plus: Please participate in this international MBA thesis survey: ‘What would be the ideal messenger for you?’. The findings (activitiy and preference ranking) will be shared with respondents.

WhatsApp flying off; WeChat an LINE lonely followers

On 13th November and 25th November, WeChat resp. LINE have published their latest user numbers. WhatsApp has done that during the recent month, too. It’s a good moment to have a look at the newest comparison:

WhatsApp: 350M MAU until 22th Oct (added 25M MAU per month, in the recent months)
WeChat:     272M MAU until 30th Sep (added 12M MAU per month, in the recent months)
LINE:          300M registered users until 25th Nov (added 25M registered user per month, in the recent months)

See below the updated user base development:


The mathematical figures say that WhatsApp and LINE grow at same speed/quantities. But unfortunately LINE doesn’t report monthly active user figures. Therefore this comparison is not valid. WhatsApp is currently showing the highest growth rate in adding MAU. LINE is currently growing at nearly double speed of WeChat if assumed that 80% of LINE’s new registered users are also MAU.

These strong developments of WhatsApp and WeChat/LINE are a sign that these players will co-exist on one consumer’s mobile device because both value propositions satisfy different needs (most advanced messsaging communication interface [WhatsApp] vs. mobile social networks [WeChat/LINE]). Also see post from 17th September 2013.

Viber, Nimbuzz and Tango start to fall behind as they remain silent about their MAU figures. Kik shows good momentum as the most relevant messenger from North America in the youth segment.

WeChat most intimate

WeChat is currently the most sophisticated and intimate mobile social network for many reasons:

1) They were the first to introduce the feature people nearby (which does not exist in LINE) and the feature ‘shake-your-phone-to-find-people-who-look-for-new-contacts-too’. So the messenger is especially interesting for people who are outgoing and would like to meet like-minded people. Or if someone is new in a certain area this feature can help a lot with getting information about the place. [Nearby feature is also available on Tango or for younger people on InstaMessenger]

2) Once you have made friend with a WeChat user, you can see the time-line of this person, which can only be seen by the friends of the profile owner (A). Friends can comment on the posts (or on the profile) of (A) but these comments are only visible to the writer and (A). No other eyes! It’s a great environment to stay mobile, private and very close (verbally). It’s 1:1 communication. This is the counter-trend to postings in Facebook (1:n communication) where all is transparent to all friends (if alterable at all by special rules to be set up in the account).

3) It is more difficult in WeChat than in LINE or Kakao to enter into another person’s mobile social network environment. In WeChat most first concacts have to happen over a 40 characters greeting line. Whereas in LINE and Kakao people can paste in a high amount of greeting text to make the first contact. Therefore, connecting on WeChat is more challenging (more secure?) than in LINE and KakaoTalk, but that is probably also one of the main reasons why WeChat cannot show the same adoption speed like LINE. LINE has twice the international user base as WeChat, therefore LINE is  more crowded with young people who are very open to connect internationally as they are also more likely to speak English (LINE user abroad Japan: 216M; WeChat users abroad China: 100M, both in Q3/2013). For this reason LINE has become more international than WeChat.

Still, by the facts of the home market situation, WeChat should be able to grow faster than LINE because WeChat still has huge potential in China with its more than 400M mobile internet consumers. WeChat rather spreads very strong along the immigration routes of Chinese into other countries.

Another growth slowdown factor is WeChat’s ‘dead’ communication interface without notifications of sent, delivered, read and online. Consumer research clearly shows that these indications are very important to messenger users. Read more about this in below post of 17th September.

The rise of digital Super Communicators

Messengers used in combination with Twitter have developed and inspired a new breed of young (13-25 yrs) digital Super Communicators who use virtuosically various communication channels with usually a large group of international friends and followers. Kik (and Instagram) is the most used exchange platform involved in these new connecting activities. These young Super Communicators live with the reality that they have to communication several times per day, otherwise they loose their top-of-mind-position with their followers. They become full-blown PR professionals with insights about all social tool mechanisms before 20.

A proverb of this group is: ‘When I close my Twitter on the laptop in the evening, I go to bed with my mobile and start Kik’. To some of them, this is their night entertainment: meeting new people, meeting hopefully friendly strangers.

These individuals, which are the innovators of a new soon-to-come mainstream, are also more open to the next evolution of messengers, which will connect people nearby, or connect strangers.

More analysis to follow soon.